SUMMARY OF QUALIFICATIONS
- Internet/Technical Research
& Training
- Excellent Writing, Editing
& Research Skills
- Web Design—Social
Networking—Blogging
- Business/Ad Writing—Copy
Editing & Proofing
|
- Project Management—Customer
Service & Sales
- PC/Mac/Linux/Smartphone
Knowledge & Expertise
- Workstation/Server/Printer/Peripherals
Maintenance
- Troubleshooting—Tech
Support—End-User Training
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PROFESSIONAL
EXPERIENCE
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KNPB CHANNEL 5 PUBLIC TELEVISION, Reno NV
MASTER
CONTROL OPERATOR / IT TECH SUPPORT
|
4/10 to 8/11
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Maintained
& operated digital HDTV broadcast systems to ensure the correct programming
is on the air, 24/7, as directed by the Traffic department. Dubbed &
provided quality control on recorded programs, assigned resources for satellite
records, operated board during live broadcasts and satellite uplinks. Identified
& corrected network security issues. Provided tech support & troubleshooting
for all departments, i.e., PC/Mac workstations, laptops, printers, etc.
|
NEVADAPAGES INTERNET SERVICES, Reno NV
NETWORK
ADMIN / TECH SUPPORT / WEBSITE MAINTENANCE
|
7/00 to 1/10
|
Director of
development and technical staff. Provided wide array of Internet/PC consulting
services including design, installation, and maintenance of LAN systems & client
workstations using a variety of operating systems & hardware platforms.
Installation & customization of application software including business
apps, networking, utilities, firewalls, etc. Designed and maintained commercial
& private websites, servers, and web-based applications. Provided telephone
& text tech support for customers and developers, i.e., software, modems,
networked printers, etc.
|
WEBQUEST INTERNATIONAL, INC., Minden, NV
WEBMASTER /
NETWORK ANALYST / TECH
SUPPORT
|
8/98 to 6/00
|
Provided
HTML development and network analysis for web entertainment start-up. Worked as
part of development team producing & maintaining various game-related websites.
Analyzed and documented procedures for administration of websites purchased
from third-parties. Administered web servers. Designed and implemented a
company Intranet for inter-departmental communication and project management.
Provided ad hoc PC tech support for all departments.
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MOUNTAINGATE DATA SERVICES, INC., Reno, NV
(A DIVISION OF LOCKHEED MARTIN CORPORATION)
WEBMASTER / NETWORK
ANALYST / TECH SUPPORT
|
7/96 to 8/98
|
Responsible
for the management & design of commercial website and corporate Internet/Intranet
resources. Designed & implemented the installation & management of
systems for a large, multi-platform LAN; provided tech support for company-wide
network resources, including servers, workstations, laptops & peripherals. Awarded
"Best Use of Graphic Communication" award in 1996 (chosen from all
divisions of the extremely large Lockheed Martin global enterprise). General research
liaison for all departments; edited & co-wrote various marketing &
training materials; conducted Internet-usage classes for all departments.
Planned & implemented promotional measures resulting in a 500% increase of website
traffic. Designed and implemented web-based system for marketing EOL products
and overstock parts inventory.
EDUCATION
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UNIVERSITY OF NEVADA, Reno, Nevada
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1985 to 1988
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Computer
Science, History, Vocal Performance
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CONTINUING EDUCATION, Reno, Nevada
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1987 to Present
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Academic/corporate
training combined with on-the-job experience relating to desktop publishing,
typesetting, web design, PC/Network technologies, customer support, training
techniques. Member of HTML Writers’ Guild since 1996.
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